Fanny Lisbeth Capellan Reyes
Queens
Summary
Bilingual Transportation Dispatcher skilled in effective communication and problem resolution. Experienced in monitoring vehicle locations and analyzing data to ensure optimal routes and timely deliveries, committed to enhancing customer satisfaction. Results-driven Transportation Specialist with a focus on operational analysis, effective communication, and bilingual proficiency. Proven ability to enhance transportation efficiency and compliance while improving delivery methods and routes.
Overview
4
4
years of professional experience
Work History
Transportation Specialist
Gate Gourmet
Queens
10.2023 - 08.2025
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Analyzed operational data using the XOPS system to enhance transportation efficiency.
Transportation Dispatcher
Gate Gourmet
Queens
09.2021 - 10.2024
- Monitored vehicle locations using GPS tracking systems to ensure efficient routes.
- Communicated with drivers to provide real-time updates and instructions.
- Resolved scheduling conflicts by analyzing workload and available resources.
- Assisted in training new dispatchers on operational procedures and software tools.
- Responded to customer messages in regards to delivery issues.
- Received and processed customer orders for transportation services.
- Responded to airline customer inquiries via phone, resolving issues within strict time constraints.
Education
High School Diploma -
Panamerican International High School
06-2018
Skills
- Operational analysis
- Effective communication
- Fluent in Spanish and English
- Problem-solving
- Time management
Timeline
Transportation Specialist
Gate Gourmet
10.2023 - 08.2025
Transportation Dispatcher
Gate Gourmet
09.2021 - 10.2024
High School Diploma -
Panamerican International High School
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