Fantasja Rowe
Little Rock,AR
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
8
8
years of professional experience
Work History
Store Manager
Zips Car Wash
04.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Nurse Assistant
Chapter Living Of Little Rock
05.2021 - 11.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Server
I HOP
08.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Crew Member
Long John Silver's
01.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Wendy's
Team Memeber
12.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Pulaski Technical College
North Little Rock, AR07.2022
High School Diploma -
CENTRAL HIGH SCHOOL
1500 S Little Rock Nine Way05.2017
Skills
- Time Management
- Employee Motivation
- Product and Service Sales
- Opening and Closing Procedures
- Process Improvement
- Sales Associate
- Culture Development
- Retail Sales
- Hiring Management
- Special Promotions Planning
- Staff Recruitment
- Staff Management
Additional Information
IM HARD WORKER . I DO EVERY TASK MAKE SURE . IM GETTING MY JOB DONE ALAWAYS . I LOVE WORKING AS TEAM PLAYER. I ALWAYS PUT MY WORK FIRST . I NEVER GIVE UP ON A JOB . I LOVE TO DO. I WILL SUCEEEDIN ANY JOB I DO . I HAVE GREAT LEADERSHIP SKILLS . AND MANGEMENT SKILLS. WHEN COME TO WORKING A JOB.
Timeline
Nurse Assistant
Chapter Living Of Little Rock
05.2021 - 11.2021
Store Manager
Zips Car Wash
04.2021 - Current
Server
I HOP
08.2019 - 11.2019
Wendy's
Team Memeber
12.2016 - 01.2017
Crew Member
Long John Silver's
01.2016 - 05.2017
High School Diploma -
Pulaski Technical College
High School Diploma -
CENTRAL HIGH SCHOOL
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