Fantasy Capodanno
Summary
Dynamic and results-driven professional with extensive experience as Head Hostess at London House Chicago. Expert in reservation management and guest relations, consistently enhancing customer satisfaction. Proven ability to train staff and optimize seating arrangements, fostering loyalty and repeat business. Exceptional communication skills and effective multitasking ensure seamless dining experiences.
Experienced with front-of-house operations and guest services. Utilizes strong organizational and leadership skills to maintain smooth service flow. Track record of enhancing customer satisfaction and resolving conflicts effectively.
Overview
3
3
years of professional experience
Work History
Head Hostess
London House Chicago
05.2023 - Current
- Welcomed guests and provided exceptional customer service in fast-paced dining environment.
- Managed reservation system to optimize seating arrangements and enhance guest experience.
- Coordinated with kitchen and waitstaff to ensure timely food delivery and customer satisfaction.
- Assisted in training new hostesses on organizational procedures and customer engagement techniques.
- Handled guest inquiries and resolved concerns promptly, fostering positive relationships.
- Adapted quickly to changing circumstances, ensuring smooth operations during peak hours.
Hostess
Willow Room
06.2022 - Current
- Greeted and seated guests in a timely manner, enhancing overall dining experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with servers to ensure prompt service and address guest inquiries efficiently.
- Trained new host staff on company policies and customer service standards.
- Monitored dining area for cleanliness, ensuring compliance with health and safety regulations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Taft High School
Chicago, IL05-2022
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Table bussing
- Guest relations
- Dining room management
- Reservation management
- Phone etiquette
- Effective multitasking
Timeline
Head Hostess
London House Chicago
05.2023 - Current
Hostess
Willow Room
06.2022 - Current
High School Diploma -
Taft High School
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