Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fany Garcia

Houston

Summary

Dynamic professional with proven expertise in team leadership and customer service, having significantly improved customer satisfaction scores at Argentina Cafe Empanadas Factory and N Garcia Agency adept at problem-solving and decision-making, I excel in fostering a productive work environment while effectively managing staff and enhancing operational efficiency.

Overview

8
8
years of professional experience

Work History

Assistant Manager

N Garcia Agency
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Manager

Argentina Cafe Empanadas Factory
09.2017 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Bachelor of Arts - Hospitality And Tourism Management

Universidad Tecnologica De Honduras UTH
Honduras

Skills

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

  • Problem-solving

  • Customer relations

  • Staff management

  • Employee scheduling

  • Recruiting and interviewing

  • Business administration

  • Team collaboration

  • Recruitment and hiring

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

N Garcia Agency
12.2023 - Current

Manager

Argentina Cafe Empanadas Factory
09.2017 - 07.2023

Bachelor of Arts - Hospitality And Tourism Management

Universidad Tecnologica De Honduras UTH

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Fany Garcia