Fapiena Fisiikava
San Bernardino,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Veolia North America
12.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
Account Payables - Temporary
City Of Rialto
11.2010 - 12.2012
- Data entry - Input approved invoices into system
- Weekly printing of vendors checks
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained records by imaging invoices, debits, and credits.
- Provided support during audits by gathering requested documentation and answering questions from external auditors.
- Matched purchase orders with invoices and recorded necessary information.
Education
Diploma in Business Studies - Accounting And Finance
Auckland University of Technology
Auckland, New Zealand03.2002
Certicate in Commercial Law - Accouting
Auckland Institute of Technology
Auckland, New Zealand12.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to details
- Customer Relations
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Veolia North America
12.2012 - Current
Account Payables - Temporary
City Of Rialto
11.2010 - 12.2012
Diploma in Business Studies - Accounting And Finance
Auckland University of Technology
Certicate in Commercial Law - Accouting
Auckland Institute of Technology
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