Farah Alvarez
Elizabeth ,NJ
Summary
Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and streamlining inventory management. Skilled in customer service and computer skills, I excel in leveraging attention to detail and time management to drive sales and foster strong relationships. Achieved significant improvements in service delivery and operational efficiency.
Overview
17
17
years of professional experience
Work History
Amazon Associate
Amazon
01.2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Stone Seller
Something Stones
02.2008 - 04.2010
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Education
High School Diploma - Language Arts Education
Elizabeth High School
Elizabeth, NJ06.1991
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Amazon Associate
Amazon
01.2019 - Current
Stone Seller
Something Stones
02.2008 - 04.2010
High School Diploma - Language Arts Education
Elizabeth High School
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