Farah Husein
Sterling,VA
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate banker
Chase Bank
Sterling, VA
07.2023 - Current
- Support the branch manager with all aspects of branch operations, including loss control, compliance, and audit standards.
- Assess employee performance, develop improvement plans, engage in proactive problem-solving, and ensure compliance with company policies and regulations.
- Established strong relationships with customers to increase customer loyalty.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
- Maintained accurate records of all customer accounts and transactions.
- Assisted customers with account opening and maintenance.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
Branch Banker
PNC Bank
Herndon, VA
10.2021 - 07.2023
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Attended staff meetings regularly to stay informed about changes in policy or procedure.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Trained new employees on proper procedures related to customer service, sales techniques and operational policies.
- Developed relationships with local businesses to increase branch visibility within the community.
- Analyzed customer credit reports to determine eligibility for loans or mortgages.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
- Processed loan applications, including reviewing financial information and determining eligibility.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Communicated with stockholders or other investors to provide information or raise capital.
Branch sales and service representatives
PNC Bank
Merrifield, VA
10.2019 - 10.2021
- Contributed ideas on how to improve processes related to customer service delivery.
- Processed payments via cash, check, or credit card transactions.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Escalated complex issues and set up appointments for further service.
- Processed customer account changes with proprietary software.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor in Graphic Design -
Al Ahliyya Amman University
01.2011
Skills
- Financial Planning
- Sales proficiency
- Loan Processing
- Banking regulations
- Products and Services Knowledge
- Teller Support
- New Account Setup
- Employee Training Assistance
- Federal lending guidelines
- Staff Management
Certification
Product management (ECornell university)
Languages
Fluent in English and Arabic
References
References available upon request.
Timeline
Associate banker
Chase Bank
07.2023 - Current
Branch Banker
PNC Bank
10.2021 - 07.2023
Branch sales and service representatives
PNC Bank
10.2019 - 10.2021
Bachelor in Graphic Design -
Al Ahliyya Amman University
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