Farah Shabbir

Volunteer Administrative & Patient Support Assistant

HCA Florida JFK Hospital — Atlantis Fl
Jan 2026 – Present

• Managed emergency front desk operations, effectively greeting visitors, answering phones, and directing patients and families to ensure smooth patient flow.
• Communicated professionally with nurses, staff, patients, and visitors in a fast-paced environment
• Assisted staff on patient floors by transporting items, addressing patient needs, and keeping work areas organized to enhance overall patient care.
• Provided administrative support such as filing paperwork, scheduling, and data entry
• Facilitated daily operations while upholding confidentiality and professionalism to foster a trustworthy environment.

• Delivered exceptional customer service, enhancing dining experience for patrons.
• Supervised and trained team members, fostering a collaborative and high-performing environment.
• Collaborated with colleagues to achieve performance targets, contributing to overall store success.
• Maintained optimal operational efficiency through inventory management and quality control.
• Customer Service Representative | Team Leader

• Owned and operated business for 10 years, overseeing daily operations and driving overall performance.
• Developed and implemented strategic plans that increased business growth and profitability.
• Managed finances, budgets, and resources to maintain business sustainability.
• Fostered positive customer relationships, resulting in a loyal customer base and positive word-of-mouth.