Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager, Broker
Dream Charters And Imperial Motors
05.2021 - Current
Developed and implemented a comprehensive training program for entry-level employees, reducing time to productivity by 20%
Established CRM that increased revenue and sales by more than 20%
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Collaborated with other competitors to help increase business exposure and clientele.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Post Closing Associate
Chemical Bank
01.2018 - 05.2021
Examined all closed loan packages based on checklist
Reviewed all executed legal documents for actual closing of each loan
Ensured documents were correctly endorsed, and that legal documents created by title companies
Assembled loan files to be sold to secondary investors according to market standards
Comminuted with title companies, the appropriate Loan Officer and applicants regarding closing dates and fees on an ongoing basis
Monitoring of pipeline to ensure all loan packages are returned to Post Closing within prescribed time frame.
Producer Agent
American Income Life
04.2015 - 01.2018
Interview prospective clients by doing follow up claims filed by consumers
Calculate premiums based on information and other discussed factors
Introduce future clients to all available insurance policy options and processing all insurance policy requests.