FARAI SILES
Miami,FL
Summary
Insurance professional with extensive experience in agency sales, customer service, and claims operations. Background in generating new business, prospecting through networking, preparing coverage quotations, and supporting policy renewals across auto and property insurance. Brings practical knowledge of agency workflows, carrier coordination, and client needs to support agency relationships and profitable growth at Kemper.
Overview
21
21
years of professional experience
Work History
Claims Customer Service
Granada Insurance Company
Miami, FL
02.2019 - Current
- File and process insurance claims in the ISO system, supporting accurate reporting and timely follow-up.
- Provide timely claims communication and maintain file diaries to track outstanding items.
- Assist adjusters with claim history reports and process demands with corrected ICD-10 codes.
- Support expense-check processing and loss payments to third parties and loss payees.
Sales Associate
L & C Insurance Providers
Doral, FL
04.2017 - 02.2019
- Generated new business by preparing insurance quotations tailored to client needs and supporting policy renewals.
- Prospected through networking, developed prospective-client lists, and followed up on coverage opportunities.
- Discussed coverage options based on client requirements and financial circumstances across auto, homeowners, dwelling, windstorm, and flood insurance.
- Coordinated with insurance carriers, title agencies, and banks; communicated premium reminders and rate changes to clients.
Customer Service 4-40
Joan Swain, Inc. - Allstate
Miami, FL
08.2008 - 04.2017
- Supported new business and renewals by providing quotations for auto and property insurance based on individual client needs.
- Built client relationships through regular communication, coverage discussions, and responsive customer service.
- Sought prospective clients through networking and coordinated with carriers, title agencies, and banks.
Customer Service 4-40
A & M Insurance
Miami, FL
05.2005 - 08.2008
- Supported new business and policy renewals across auto, homeowners, dwelling, windstorm, and flood insurance.
- Worked with carriers, title agencies, and banks while maintaining client records and supporting daily agency operations.
Education
High School Diploma -
Braddock Senior High School
Miami, FL06-2005
Skills
- New Business Development
- Prospecting and Networking
- Insurance Quoting
- Client Retention and Renewals
- Relationship Building
- Auto and Property Insurance
- Carrier Coordination
- Claims Support
Personal Information
Title: SALES EXECUTIVE
Custom
TARGET ROLE: SALES EXECUTIVE | KEMPER
Timeline
Claims Customer Service
Granada Insurance Company
02.2019 - Current
Sales Associate
L & C Insurance Providers
04.2017 - 02.2019
Customer Service 4-40
Joan Swain, Inc. - Allstate
08.2008 - 04.2017
Customer Service 4-40
A & M Insurance
05.2005 - 08.2008
High School Diploma -
Braddock Senior High School