Faraz Ismail
Newark,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Account Specialist
Cruise LLC San Francisco Contractor
San Francisco, California
06.2021 - 09.2023
- Collaborated with other departments within the organization to ensure timely resolution of customer issues.
- Generated weekly and monthly reports summarizing key performance metrics such as response time, number of tickets resolved per hour.
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Received and verified incoming shipments for accuracy of items, quantities, and conditions.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Monitored merchandise received and shipped from the facility in the computer system.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
Education
Bachelor of Science - Computer Sciences
California State University East Bay
Hayward12-2019
Skills
- Customer Service
- Self-Directed
- Organizational Skills
- Quality Assurance
- Google Drive
- Leadership
- Analytical and Critical Thinking
- Communication
- Verbal Communication
- Excellent Communication
- Basic Math
- Relationship Building
- Research
Timeline
Customer Service Account Specialist
Cruise LLC San Francisco Contractor
06.2021 - 09.2023
Bachelor of Science - Computer Sciences
California State University East Bay
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