FARDOWSA ABDULLE
Green Bay
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Professional/Receptionist
H&R Block
2025.01 - Current
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Enhanced client satisfaction by promptly addressing and resolving service issues.
- Responded to customer questions via phone, email, and in-person.
Inclusive Excellence Student Liaison
Inclusivity & Community Engagement UWGB
2024.10 - Current
- Organized events to foster a sense of community among students, faculty, and families.
- Created opportunities for cultural exchange among diverse student populations by organizing multicultural events on campus.
CNA ( Certified Nursing Assistant )
HSHS St. Vincent Hospital
2023.02 - 2024.03
- Checking patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Patient Care Technician
Patient Care Technician
2021.06 - 2021.10
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Bachelor of Arts - Democracy Justice Studies / HR Management
University of Wisconsin-Green Bay
Green Bay, WI2026-05
Skills
- Maintaining confidentiality
- Compassionate communication
- Complex Problem-Solving
- Reliable team player
- CNA Certification
- Time Management
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Somalis
Native or Bilingual
Timeline
Client Service Professional/Receptionist
H&R Block
2025.01 - Current
Inclusive Excellence Student Liaison
Inclusivity & Community Engagement UWGB
2024.10 - Current
CNA ( Certified Nursing Assistant )
HSHS St. Vincent Hospital
2023.02 - 2024.03
Patient Care Technician
Patient Care Technician
2021.06 - 2021.10
Bachelor of Arts - Democracy Justice Studies / HR Management
University of Wisconsin-Green Bay