Fareed Totakhail
Traverse City,US
Summary
Results-driven Production Leader and Customer Service Representative with expertise in quality control and operational efficiency. Enhanced team performance and streamlined processes, contributing to significant production goals. Skilled in multilingual translation and office technologies, with a strong focus on customer satisfaction by resolving over 100 inquiries daily. Seeking to leverage skills and experience in a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Manager
Shoreline Fruit
Traverse City, Michigan
07.2025 - Current
- Oversaw daily production operations, maintained quality and efficiency standards.
- Oversaw daily production schedules and workflow management at a fruit processing facility.
- Implemented quality control measures to ensure product consistency and safety standards.
- Coordinated team training sessions to enhance skills and improve operational efficiency.
Production Team Leader
Shoreline Fruit
07.2023 - 07.2025
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee skills and knowledge, providing targeted training and mentoring for individuals needing improvement.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Coordinated with other departments such as Quality , Sanitation or Maintenance to reduce the delay in production.
- Conducted routine inspections to check quality and Efficiency.
- Maintained clean, organized production areas, preventing violations and minimizing work delays from hazards or inefficient layouts.
- Maintained organized work area by cleaning and removing hazards.
Interpreter/Translator
Lomelie LLC
12.2019 - 08.2021
- Provided verbal and written interpretations/translations for parties during special events, meetings, and trainings, maintaining pace with native speakers to ensure real-time comprehension.
- Delivered accurate verbal and written translations promptly to meet diverse client needs.
- Provided interpretation services for legal documents, classes, meetings, and trainings, ensuring precise translations to facilitate understanding.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Advised speakers on cultural nuances to enhance communication between parties with different language backgrounds.
- Demonstrated proficiency in four languages: English, Pashto, Dari, and Urdu.
Interpreter/Translator
Parks Global Solution PGS LLC
09.2017 - 12.2019
- Translated legal documents, classes, meetings, and trainings to ensure clear communication among participants.
- Delivering accurate verbal And Written translations quickly and efficiently.
- Provided verbal and written interpretations for parties during special events, meetings, and trainings, ensuring real-time comprehension by maintaining pace with native speakers.
- Interpreted conversations between foreign language-speaking clients and others, enhancing understanding and collaboration.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand
- Demonstrated proficiency in four languages: English, Pashto, Dari, and Urdu.
Cashier
AIB Bank
04.2017 - 09.2019
- Executed cash, check, and credit card transactions with high accuracy, contributing to customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained balanced cash drawer at end of day, ensuring financial accuracy and accountability.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Partnered with floor team and managers to effectively address diverse customer needs, enhancing service quality.
Customer Service Representative
Etisalat Telecommunication
06.2013 - 02.2017
- Solved customer issues within 2 minutes, minimizing hold times to under 30 seconds.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer concerns and complaints accurately and promptly.
- Investigated and resolved customer inquiries and complaints quickly.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered and resolved 100+ customer calls daily.
Education
2 years College Degree - Business Administration And Management
Institute of Management And Administration
01-2013
High School Diploma -
Ahmadi High School
Kabul Afghanistan09-2010
Skills
- Production oversight
- Quality assurance testing
- Equipment operation
- Team leadership
- Time management
- Effective communication
Certification
- Front Line Leader Certification Training - 16 Hrs
Languages
- English
- Pashtoo
- Dari
- Urdo
Timeline
Production Manager
Shoreline Fruit
07.2025 - Current
Production Team Leader
Shoreline Fruit
07.2023 - 07.2025
Interpreter/Translator
Lomelie LLC
12.2019 - 08.2021
Interpreter/Translator
Parks Global Solution PGS LLC
09.2017 - 12.2019
Cashier
AIB Bank
04.2017 - 09.2019
Customer Service Representative
Etisalat Telecommunication
06.2013 - 02.2017
2 years College Degree - Business Administration And Management
Institute of Management And Administration
High School Diploma -
Ahmadi High School