Fareedah Abdullah
Houston,Texas
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving to enhance satisfaction and loyalty. Collaborates effectively within teams, adapting to evolving needs while driving results through efficient service. Committed to proactively achieving organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
Houston, TX
09.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted members with healthcare-related concerns, demonstrating empathy and active listening
- Resolved complex issues efficiently while maintaining high service standards
- Developed strong customer relationships and loyalty through effective communication.
- Resolved customer complaints and inquiries promptly and courteously, ensuring a positive experience.
- Cultivated customer relationships and loyalty through clear and effective communication.
Sales Lead
LOFT
Houston, TX
11.2019 - 06.2025
- Managed daily interactions with diverse customers, enhancing customer satisfaction and loyalty
- De-escalated customer concerns and resolved conflicts, fostering a positive customer experience
- Trained and supported team members, facilitating improved collaboration and team cohesion
- Maintained organization and efficiency in a fast-paced environment
- Led team to achieve sales targets through effective communication and training strategies.
- Developed and implemented promotional campaigns to enhance customer engagement and drive sales growth.
Lead Toddler Teacher
Ivy School
Houston, TX
08.2020 - 01.2023
- Developed and implemented engaging lesson plans tailored to toddler developmental stages.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth.
- Collaborated with parents to establish effective communication regarding child progress and needs.
- Mentored junior teachers in classroom management strategies and educational best practices.
Education
Bachelor of Science - Psychology Candidate
Capella University
06-2026
Skills
- Customer service
- Customer Engagement
- Issue Tracking
- Team Collaboration
- Problem-Solving
- Conflict Resolution
- Product Knowledge
- Documentation & Reporting
- Time optimization
- Critical thinking
- Behavioral Observation
- Decision Making
Accomplishments
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
UnitedHealth Group
09.2024 - Current
Lead Toddler Teacher
Ivy School
08.2020 - 01.2023
Sales Lead
LOFT
11.2019 - 06.2025
Bachelor of Science - Psychology Candidate
Capella University
AWARDS
Psi Chi Honor Society of Psychology
COURSEWORK
- Abnormal Psychology
- Research Methods in Psychology
- Lifespan Development
- Behavioral Psychology