Fareena Kaleel
Blaine ,MN
Summary
Dynamic leader with proven expertise in customer service and inventory management honed at Kentucky Fried Chicken and CVS. Excelled in team motivation and problem-solving, driving sales growth and enhancing operational efficiency. Demonstrated ability to exceed performance targets and streamline workflow, achieving significant improvements in customer satisfaction and team productivity. Additionally, an individual eager to learn and excel in pharmaceutical environment.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Managed medication inventory, ensuring availability of all necessary drugs.
Assistant Manager
Kentucky Fried Chicken
03.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Spring Lake Park High School
Spring Lake Park, MN06.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Goal setting
- Workload management
- Sales growth
- Multitasking and organization
- Inventory management
License
Pharmacy Technician License(Active)
Timeline
Pharmacy Technician
CVS
09.2021 - Current
Assistant Manager
Kentucky Fried Chicken
03.2017 - Current
High School Diploma -
Spring Lake Park High School
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