Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
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Farhan Iqbal

Farhan Iqbal

Jersey City,New Jersey

Summary

Dedicated professional with 10+ years of experience in the Wireless Industry at AT&T and Verizon Wireless. Proven adaptability to industry changes and success in diverse roles. Expertise in Small Business, Management, Sales, and Technical Support. Fluent in English, Urdu, and Hindi.

Overview

14
14
years of professional experience

Work History

SMB Account Manager

Verizon Wireless
Jersey City, NJ
03.2014 - Current
  • Contributed to the store's success by specializing in Gross Adds, TMP, Unlimited, and ARD and excelling in Small Medium Business relations.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Analyzed customer needs and recommended appropriate products or services.
  • Created training materials for new hires on the company's procedures and policies.
  • Maintained accurate records of customer interactions and feedback.
  • Provided technical support for users experiencing difficulties with software applications.
  • Assisted customers with software installation and setup of their devices.

Customer Sales Support Representative

AT&T
Jersey City
08.2010 - 05.2012
  • Assisted Store Manager with store operations, including planogram implementation and support for sales staff. - Developed expertise in technical aspects of job, specializing in Apple, Samsung, LG, BlackBerry, and HTC devices.
  • Assisted customers over the phone and via email by providing accurate information regarding Apple products.
  • Provided technical support to customers on Apple products, including iPhone, and iPad.

  • Followed up with customers after resolving their inquiries to ensure satisfaction.
  • Educated customers on product features and usage instructions.
  • Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.

Education

Network Administration and Security -

ASA College
05.2020

Skills

  • Small business
  • Management
  • Sales
  • Technical Support
  • Apple devices
  • Samsung devices
  • LG devices
  • Blackberry devices
  • HTC devices
  • Gross Adds
  • TMP
  • Unlimited
  • ARD
  • Small Medium Business relations
  • Strategic Planning
  • Account Management
  • Sales Reporting
  • Account Acquisition
  • Customer Service
  • Sales Targeting
  • Market intelligence

Personal Information

Hobbies: Enjoys watching television, traveling, and following sports, especially cricket and soccer., Passionate about technology and its advancements, which enhance daily life., Regularly travels to Pakistan to spend time with family.

Languages

  • Urdu, Native
  • English, Fluent
  • Hindi, Fluent

References

  • Godfrey Sinclair, District Manager, (212)-729-1149
  • Eddy Kahale, SMB Business Manager, (646)-300-1297

Timeline

SMB Account Manager

Verizon Wireless
03.2014 - Current

Customer Sales Support Representative

AT&T
08.2010 - 05.2012

Network Administration and Security -

ASA College

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Farhan Iqbal