Farheen Qazi
Oceanside,CA
Summary
Detail-oriented Operations and Documentation Specialist with experience processing high-volume applications, verifying compliance, and maintaining accurate digital records in remote environments. Strong ability to troubleshoot documentation issues, communicate clearly with stakeholders, and collaborate across teams to improve workflow efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Insurance Service Representative (Remote)
Travelers Insurance
04.2023 - 03.2025
- Processed high-volume insurance documentation requests with strict attention to eligibility, completeness, and compliance requirements.
- Reviewed and verified supporting documents, identified missing or inaccurate information, and determined approval or escalation needs based on policy guidelines.
- Entered and updated application and policy data in CRM systems, maintaining accurate digital records and daily documentation logs.
- Communicated with insureds, agents, and external stakeholders via email to clarify requirements, provide status updates, and outline next steps.
- Analyzed work queues to monitor application progress, ensuring timely completion in accordance with service-level deadlines.
- Collaborated with underwriting and service teams to resolve issues and streamline processes.
- Identified workflow bottlenecks and introduced reference tools to improve accuracy and reduce rework.
Front-End Supervisor
Home Depot
06.2018 - 07.2022
- Oversaw front-end operations and supervised customer service staff to maintain service standards and efficiency.
- Performed secure cash handling, register audits, and daily financial reconciliation.
- Scheduled and assigned team responsibilities to match operational needs and peak customer flow.
- Resolved customer concerns with professionalism and proactive problem-solving.
Administrative Assistant
Tejano Center
05.2016 - 08.2017
- Created and maintained documents, reports, and internal correspondence.
- Managed data entry and recordkeeping to support department operations.
- Routed internal and external communication and maintained organized information databases.
Education
Associate of Arts - Education
Houston Community College
01.2022
Skills
- Application Processing
- Document Verification & Compliance Review
- CRM & Data Management
- High-Volume Data Entry & Accuracy
- Written Customer Communication (Email/Ticketing)
- Reporting & Workflow Tracking
- Process Improvement & Support
- Cross-Functional Team Collaboration
- Microsoft Office (Excel, Word, Outlook)
- CRM Software, Ticketing / Inbox Workflow Systems, Microsoft Office Suite (Excel, Outlook, Word, SharePoint), Digital Documentation Platforms
Timeline
Insurance Service Representative (Remote)
Travelers Insurance
04.2023 - 03.2025
Front-End Supervisor
Home Depot
06.2018 - 07.2022
Administrative Assistant
Tejano Center
05.2016 - 08.2017
Associate of Arts - Education
Houston Community College