Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Fariba Hashemi

Fariba Hashemi

Call center representative
Antelope,CA

Summary

Dynamic customer service professional with a proven track record at Concentrix, excelling in conflict resolution and database management. Recognized for enhancing customer satisfaction and effectively supporting sales initiatives. Adept in CRM software and committed to delivering exceptional service through strong verbal communication and a proactive approach to problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
San Francisco
07.2022 - Current
  • De-escalated challenging customer concerns while maintaining professionalism and composure.
  • Delivered exceptional customer service, significantly increasing customer satisfaction levels.
  • Collaborated with various departments to resolve complex issues effectively.
  • Executed administrative tasks, including filing paperwork and updating databases for efficiency.
  • Supported sales team members to drive growth and development initiatives.
  • Liaised between customers and retail buyers to expedite orders and meet demands.

Call Center Representative

Centene
Rancho Cordova, CA
02.2021 - 06.2022
  • Monitored call queues to prioritize incoming calls by urgency and importance.
  • Resolved customer inquiries, ensuring consistent delivery of quality service.
  • Maintained comprehensive records of customer interactions, including transactions and feedback.
  • Uphold professionalism in all customer interactions via phone and email.
  • Participated in daily team huddles to align on common goals and objectives.
  • Provided accurate product information while upselling additional services when appropriate.
  • Answered incoming calls, delivering knowledgeable service with utmost professionalism.

Education

High School Diploma -

Fundamental El Camino High School
Sacramento, CA
06-2017

Skills

  • Customer service
  • Conflict resolution
  • Call monitoring
  • Database management
  • Sales support
  • Order processing
  • Administrative tasks
  • Tracking complaints
  • Microsoft Office Suite
  • CRM software proficiency
  • Inbound and outbound calling
  • Verbal and written communication

Certification

  • CCCP

Timeline

Customer Service Representative

Concentrix
07.2022 - Current

Call Center Representative

Centene
02.2021 - 06.2022

High School Diploma -

Fundamental El Camino High School

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