FARIBA HASHEMI
Antelope,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Knowledgeable Call Center Representative with experience assisting Covered California customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Proficient call center with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
1
1
Certification
Work History
Call Center Agent
TTEC
11.2022 - 03.2023
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained user account data by initiating account access and establishing in database.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained and managed customer files and databases.
- Managed over 20 customer calls per day.' or, "Increased sales by 10%
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Attended telephone skills and program information training sessions to boost aptitude
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Automated processes to manage remote network
Education
High School Diploma -
El Camino Fundamental HS
4300 El Camino Ave, Sacramento06.2017
Skills
- Corporate Procedures
- Data Gathering
- Agent Support
- Billing Adjustments and Refunds
- Productivity Management
- Information Updates
- Analytical Abilities
Accomplishments
- Implemented a CSR script to be used for new customers that increased efficiency by 20%.
Certification
- Licensed [Call Center] - [November 2022-2023]
Languages
English
Professional Working
Persian
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Call Center Agent
TTEC
11.2022 - 03.2023
High School Diploma -
El Camino Fundamental HS
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