Tiffany Towery
Icard,NC
Overview
5
5
years of professional experience
Work History
Call Center Agent
OutSource Kings
03.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Goodwill
Associate
02.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL06.2017
Skills
- Data Gathering
- Corporate Standards
- Clerical Support
- Online Systems
- Call Center Operations
- Corporate Procedures
- Online Chat
Timeline
Call Center Agent
OutSource Kings
03.2020 - Current
Goodwill
Associate
02.2018 - 01.2020
High School Diploma -
Fort Myers High School
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