Fariha Jamal
Lake Worth,FL
Summary
Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant
Jamal Bhuyain
Lake Worth, FL
03.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
Customer Service
Boynton Grocer
Boynton Beach, FL
06.2023 - 02.2024
- Increased repeat business through exceptional customer service during deliveries.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Developed and implemented customer service policies to enhance satisfaction.
- Provided exceptional customer service while managing appointment scheduling efficiently.
- Maintained excellent customer service and positive attitude.
- Provided outstanding customer service on phone and in person.
- Worked with customer service to handle escalated customer issues.
- Provided excellent customer service throughout the entire event planning process.
- Drove excellence in customer service while overseeing department functions.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Increased referral rates through exceptional customer service and communication skills.
- Set schedule for tellers and customer service representatives.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided expert customer service and technical support to clients.
- Interacted with customers and employees to resolve customer service concerns.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Developed customer service abilities through assisting visitors and handling inquiries.
Cashier
AAA Family Produce
West Palm Beach, FL
04.2022 - 04.2023
- I manage and handle the money transactions that come in efficiently
- I get to interact with people everyday and create bonds with customers who come back often
- Overtime it has helped my customer service skills and my skills in handling cash.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate's degree - Computer Science
Palm Beach State College
06.2024
High school diploma -
Santaluces Community High School
05.2023
Skills
- Customer service
- Time management
- Teamwork
- Organizational Skills
- Problem Resolution
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Support Services
- Schedule and calendar management
- Office Administration
- Administrative tasks
- Administrative Support
- Schedule Coordination
- Product and service knowledge
- Meeting Scheduling
- File Management
- Operations Support
- Calendar Management
Certification
mobility and device fundamentals
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service
Boynton Grocer
06.2023 - 02.2024
Cashier
AAA Family Produce
04.2022 - 04.2023
Assistant
Jamal Bhuyain
03.2021 - Current
Associate's degree - Computer Science
Palm Beach State College
High school diploma -
Santaluces Community High School