Fariha Zeb
Carol Stream,IL
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
SSD Associate
Amazon.com Fulfillment Center
Carol Stream, IL
11.2023 - Current
- Identified and analyzed complex problems to develop effective solutions.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Trained new associates on store operations, policies, and procedures.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Identified discrepancies between physical count and computer data.
- Investigated any reported problems regarding shipping errors or damages.
- Assisted in packaging and labeling of products for shipment.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Cashier Team Lead
Burlington Coat Factory Department Store
Bowie
07.2022 - 08.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Assisted customers with locating items within the store when requested.
Jewelry Sales Associate
Sears
Bowie, Maryland
01.2016 - 09.2017
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Maintained an organized.
- Created window displays that showcased new products.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Received inventory shipments and stocked shelves with merchandise.
- Resolved customer complaints in a professional manner.
- Attended regular staff meetings to share ideas for improving store operations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Associate of Science - Biology
Khatoon E Pakistan
Karachi, Pakistan 03-2013
Science
Army Public School
Karachi, Pakistan 06-2011
Skills
- Management Support
- Cash Handling
- Program Support
- Workplace Safety
- Decision-Making
- Shipment Processing
- Strategy Development
- Computer Skills
- Customer Service
- Order Fulfillment
Timeline
SSD Associate
Amazon.com Fulfillment Center
11.2023 - Current
Cashier Team Lead
Burlington Coat Factory Department Store
07.2022 - 08.2023
Jewelry Sales Associate
Sears
01.2016 - 09.2017
Associate of Science - Biology
Khatoon E Pakistan
Science
Army Public School