Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Albasha Greek Lebanese Restaurant
04.2020 - 05.2023
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
Ensured to work in positions such as serving during a staff shortage.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Partnered with vendors and suppliers to effectively manage and budget.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, and marketing operations efficiently.
Server
Albasha Greek Lebanese Restaurant
04.2017 - 04.2020
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Cultivated warm relationships with regular customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Arts -
Baton Rouge Community College
Baton Rouge, LA
05.2021
High School Diploma -
Christian Life Academy
Baton Rouge, LA
05.2019
Skills
Business Operations
Payroll Operations
Overseeing Employees
Customer Satisfaction
Growth Plans
Operational Standards
Customer Care
Manage Operations
Timeline
Manager of Operations
Albasha Greek Lebanese Restaurant
04.2020 - 05.2023
Server
Albasha Greek Lebanese Restaurant
04.2017 - 04.2020
Associate of Arts -
Baton Rouge Community College
High School Diploma -
Christian Life Academy
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