Farm Sachao
Portland,OR
Summary
Dedicated customer service agent with expertise in travel accommodations and baggage handling. Known for effective communication and relationship management, ensuring customer satisfaction and timely issue resolution.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Portland, OR
08.2024 - Current
- Facilitated check-in, rebooking, and management of irregular operations for passengers, ensuring smooth travel experiences.
- Maintained a positive demeanor while addressing diverse customer inquiries and concerns, enhancing overall customer satisfaction.
- Provided accommodations for travelers, issued boarding tickets, made announcements, and coordinated with aircraft arrivals for seat changes.
- Managed baggage office operations to help passengers locate their bags and collect necessary personal information for reunification.
Ground Service Ramp Agent
Horizon Air
Portland, Oregon
10.2023 - 08.2024
- Transported baggage between aircraft and terminal, ensuring safe and efficient handling.
- Loading and unloading guest luggage, mail and cargo with specialized equipment for incoming and outgoing flights.
- Operated ground support equipment, including tugs and belt loaders, to support smooth ground operations.
- Marshal aircraft during arrival and departure.
- Coordinated with flight crews to facilitate timely aircraft servicing and minimize delays.
- Conducted safety checks on ground service equipment before use.
- Performed outdoor tasks in various weather conditions to support operations.
Mortgage Loan Funder
Wells Fargo Home Mortgage
Vancouver, Washington
03.2002 - 11.2022
- Processed loan documents using Wells Fargo's proprietary funding systems.
- Coordinated funding timelines with internal teams and external partners to ensure seamless loan processing.
- Collaborated with underwriters to ensure timely loan approvals.
- Reviewed loan packages for accuracy and completeness, reducing potential delays in funding.
- Resolved post-closing issues related to loan funding discrepancies.
- Managed a pipeline of over 200 loans at any given time during peak periods.
- Ensured that all regulatory requirements were met before releasing funds.
- Coordinated with third-party vendors to secure necessary documents required for closing loans.
- Analyzed credit report findings prior to approving or denying applications.
- Monitored daily changes in government regulations affecting loan processing procedures.
Education
High School Diploma -
Prospect High School
Oroville, CA08-1998
Skills
- Customer service
- Baggage tracking
- Travel itinerary management
- Reservation management
- Travel logistics
- CRM systems
- Client relationship
- Client engagement
- Effective communication
- Verbal and written communication
- Team collaboration
- Reliability and punctuality
Timeline
Customer Service Agent
Alaska Airlines
08.2024 - Current
Ground Service Ramp Agent
Horizon Air
10.2023 - 08.2024
Mortgage Loan Funder
Wells Fargo Home Mortgage
03.2002 - 11.2022
High School Diploma -
Prospect High School