Farmer Gavin Roberts
Hyden,KY
Summary
Proven Parts Manager with a track record of enhancing inventory management and customer satisfaction at McCoy Construction & Forestry. Leveraged expertise in inventory auditing and exceptional customer service to streamline operations and increase efficiency. Recognized for implementing innovative purchasing strategies and fostering strong vendor relations, significantly improving service delivery and operational productivity.
Overview
24
24
years of professional experience
Work History
Parts Manager
McCoy Construction & Foresty
London, KY
05.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Parts Specialist
McCoy Construction & Forestry
London, KY
10.2023 - 05.2024
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Meade Equipment
Lead Parts Specialist
London, KY
05.2017 - 10.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Number One Undercarriage Rebuilder
Whayne Supply Company
Hazard, KY
03.2001 - 07.2016
- Increased workshop productivity by maintaining a clean, organized workspace and adhering to safety protocols.
- Achieved consistent positive feedback from clients through exceptional communication and service updates on vehicle repairs.
- Reduced repair timeframes by effectively prioritizing tasks and allocating resources as needed.
- Contributed to the growth of the business through effective marketing strategies and strong client relationships.
- Consistently met deadlines by efficiently managing multiple concurrent rebuilding projects.
- Established a reputation for excellence in vehicle rebuilding, leading to repeat business and increased customer referrals.
Education
High School Diploma -
Leslie County High School
Hyden, KY05.1998
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Inventory restocking
- Purchasing strategies
- Warehouse operations
- Goal setting
- Customer relations
- Coordinating paperwork
- Staff training
Timeline
Parts Manager
McCoy Construction & Foresty
05.2024 - Current
Lead Parts Specialist
McCoy Construction & Forestry
10.2023 - 05.2024
Meade Equipment
Lead Parts Specialist
05.2017 - 10.2023
Number One Undercarriage Rebuilder
Whayne Supply Company
03.2001 - 07.2016
High School Diploma -
Leslie County High School