Farrah Jordan
Clinton,MD
Summary
Results-driven professional dedicated to delivering exceptional support tailored to customer needs. Proven ability to manage concerns and resolve conflicts effectively, ensuring maximum customer satisfaction. Strong background in customer relations and communication fosters positive interactions and builds lasting relationships. Committed to enhancing the customer experience through proactive problem-solving and attentive service.
Overview
8
8
years of professional experience
Work History
Concierge
Guardian Security Services
Washington, D.C., United States
04.2025 - Current
- Assured a welcoming environment for prospects and visitors by greeting them and addressing their comfort needs while awaiting assistance from team members.
- Managed incoming phone calls and directed them to appropriate team members for efficient assistance.
- Ensured optimal guest experience by maintaining guest suite schedules and overseeing logistics for loading dock and elevator operations.
- Conducted thorough inspections and necessary preparations of clubhouse amenities to guarantee readiness for daily leasing office activities.
- Documents package arrivals with precision and informs residents of deliveries within 24 hours, ensuring seamless communication and satisfaction.
- Managed comprehensive tracking logs for equipment rentals and dry cleaning services to enhance operational efficiency.
- Collaborated with community team to develop and implement a structured schedule for resident activities and programs.
- Compiled and organized detailed information on local amenities and services, fostering community engagement and support.
- Managed guest inquiries and provided personalized assistance to enhance overall visitor experience.
- Coordinated with local service providers to arrange transportation, dining, and entertainment for clients.
Unarmed Security Officer/Concierge
Admiral Security Services
Washington, D.C., United States
05.2019 - 05.2025
- Implemented and monitored access control systems to regulate entry for guests, tenants, and vendors.
- Monitored and enforced client and company policies and procedures to maintain operational integrity.
- Identified and documented security and safety hazards, facilitating timely interventions and promoting a secure environment.
- Monitored building surroundings through systematic foot patrols to deter unauthorized access and enhance safety.
- Facilitated timely reporting of significant issues and incidents to operations manager, client, and designated admiral/adm department managers, enhancing operational awareness.
- Enhanced client and visitor experiences through effective communication and support. Partnered with public safety officials to implement safety protocols and procedures. Strengthened community engagement by actively addressing public inquiries and concerns.
- Assisted with various tasks as needed. Supported team members in completing assigned duties. Contributed to overall project success through flexible task management.
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify security risks and deter potential incidents.
Patient Services Representative
Savista
Washington, D.C., United States
12.2022 - 04.2024
- Maintained up-to-date records through diligent and timely data entry practices.
- Managed appointment scheduling for patients, ensuring careful attention to individual availability and preferences.
- Executed verification of insurance information with precision to facilitate seamless payment processes.
- Facilitated effective communication by addressing customer inquiries and concerns with professionalism and efficiency.
- Applied proficiency in medical terminology to ensure clear and accurate exchanges with healthcare professionals.
- Executed patient billing tasks with precision and compliance to regulatory standards.
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
Patient Support Associate
Doctors Making House Calls
United States
01.2020 - 12.2021
- Conducted informative sessions with patients to clarify medical diagnoses and outline treatment strategies.
- Oversaw electronic health records management to ensure accurate documentation of patient information.
- Coordinated phone interactions and provided support or referrals to relevant personnel to enhance issue resolution processes.
- Performed detailed insurance verifications and accurately documented patient co-pay information in EMR systems to support enhanced patient care.
- Streamlined interactions between patients and clinical staff, ensuring effective support for patient needs and improved service outcomes.
- Managed coordination of patient appointments to support optimal operational flow within healthcare settings.
Medical Records Clerk
RIMS Center for Enrichment
United States
01.2018 - 01.2020
- Maintained integrity of patient data by accurately inputting information into electronic health records.
- Executed prompt retrieval of medical charts, ensuring medical staff received necessary information without delay.
- Developed a structured approach to patient record management, ensuring easy retrieval and accurate referencing.
- Protected sensitive patient information by maintaining rigorous confidentiality protocols.
- Utilized electronic health records systems to ensure accurate and timely updates of patient data, supporting healthcare operations.
Education
Certificate - Medical Office Specialist
Sanz
Washington, D.C., United States10-2010
Certificate - Medical Billing and Coding
Brightwood College
Beltsville, Maryland, United States01.2018
Office Automation
TESST School of Technology
Hyattsville, Maryland, United States01.1998
High School Diploma - undefined
Forestville High School
Forestville, Maryland, United States01.1996
Skills
- Client relations
- Quickly adjusts to new challenges
- Reliable commitment to tasks
- Strategic issue management
- Proficient in managing multiple tasks
- Coaching and guidance
- Meticulous attention to detail
- Skilled in resolving conflicts
- Office administration
- Cash transaction processing
Timeline
Concierge
Guardian Security Services
04.2025 - Current
Patient Services Representative
Savista
12.2022 - 04.2024
Patient Support Associate
Doctors Making House Calls
01.2020 - 12.2021
Unarmed Security Officer/Concierge
Admiral Security Services
05.2019 - 05.2025
Medical Records Clerk
RIMS Center for Enrichment
01.2018 - 01.2020
High School Diploma - undefined
Forestville High School
Certificate - Medical Office Specialist
Sanz
Certificate - Medical Billing and Coding
Brightwood College
Office Automation
TESST School of Technology