Hailey Mendoza
Santa Barbara Cottage Hospital
Goleta,CA
8
years of professional experience
Recent University of California, Santa Barbara graduate with experience in healthcare, customer service, sales, and management. Strong communicator with proven leadership, organizational, and problem-solving skills. Dedicated to delivering exceptional service while thriving in fast-paced, team-oriented environments, with HIPAA compliance.
Work History
Concierge
1 Year 2 Months- Guide 75+ patients and visitors daily with directions, check-in support, and hospital information.
- Resolve patient and visitor concerns promptly with professionalism, empathy, and clear communication.
- Collaborate with nurses, physicians, and staff to streamline front-desk flow and support a positive experience.
- Maintain accurate records while managing multiple tasks in a fast-paced healthcare environment.
- Protect patient privacy by adhering to HIPAA and confidentiality standards throughout every interaction.
Manager
1 Year 11 Months- Tracked 3 inventory checks weekly to monitor stock levels and support waste reduction efforts.
- Managed inventory and food preparation processes to minimize waste and maintain product quality.
- Led daily restaurant operations, supervising team members to deliver efficient, high-quality customer service.
- Coordinated staff coverage and addressed customer concerns to keep service moving during peak hours.
- Trained and coached employees on food safety and sanitation standards to support compliance.
- Maintained product quality through careful prep oversight and consistent handling practices.
Sales Manager
4 Years 2 Months- Increased sales by implementing targeted sales strategies and strengthening customer service experience.
- Built long-term client relationships through proactive communication and timely follow-up.
- Analyzed market trends and customer needs to identify actionable business growth opportunities.
- Negotiated vendor and supplier agreements to secure competitive pricing and improve profitability.
Education
Bachelor of Arts - Sociology
- [2023-2026] - Dean's List
High School Diploma
- 4.5 GPA
Skills
Customer service
Client management
Client relations
Hospital visitor coordination
Operational coordination
Front desk operations
Data entry
Office correspondence
HIPAA compliance
Medical records handling
Crisis management
Medical terminology
Volunteer work
Volunteer Experience
- Shadowed a licensed therapist at a psychiatric clinic, gaining firsthand exposure to mental health services, therapeutic practices, and patient care in a clinical setting.
- Assisted with administrative and organizational tasks at the psychiatric clinic, supporting daily operations and maintaining an organized environment.
- Volunteered at a women’s shelter in Long Beach, supporting community outreach efforts and services for women experiencing difficult life circumstances.
- Participated in a university science outreach program, engaging middle and high school students in educational discussions and interactive science activities.
- Helped make scientific concepts accessible to younger students while encouraging curiosity, academic engagement, and interest in higher education.
Timeline
Concierge
Santa Barbara Cottage Hospital
08.2025 - CurrentRead More
Manager
Chipotle Mexican Grill
09.2023 - 08.2025Read More
Sales Manager
DSA INC.
05.2018 - 07.2022Read More
Wilson High School
High School Diploma
Read More
University of California, Santa Barbara
Bachelor of Arts from Sociology
Read More