Farries Chappel
WEST COVINA,CA
Summary
Customer-focused professional with experience in public service, case management support, and client assistance. Skilled in handling confidential information, processing documentation, and supporting diverse populations. Strong attention to detail, and the ability to manage high-volume workloads while maintaining accuracy and compliance.
Overview
12
12
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
Pomona
01.2025 - Current
- Processed and issued EBT cards by verifying identities and educating clients on PIN security.
- Reviewed and audited medical certifications and IHSS documents for compliance.
- Entered and updated case data in Calsaws system, adhering to strict accuracy standards.
- Assisted over 30 clients daily with application processes, eligibility inquiries, and program guidance.
- Maintained organized digital and physical records while ensuring confidentiality of sensitive information.
Laborer
Los Angeles County Department of Public Works
Los Angeles, CA
06.2019 - 01.2025
- Directed traffic flow and ensured safety in active work zones.
- Collaborated with team members using radios and hand signals to coordinate operations.
- Measured and marked job site layouts to enhance project accuracy.
- Maintained clean, safe job sites to reduce hazards and improve efficiency.
- Supported multiple crews in high-demand environments to complete projects on schedule.
Premises Technician
AT&T
Fullerton, California
01.2014 - 06.2019
- Installed and repaired telecommunications systems, including VoIP and data lines.
- Diagnosed and resolved service issues during initial visits for most cases.
- Provided customer support by explaining technical solutions in clear terms.
- Installed wiring and network devices for both residential and business clients.
- Conducted follow-ups with customers to ensure high service quality and satisfaction.
Education
Master of Science - Educational Counseling
University of La Verne
La Verne, CA05-2026
Skills
- Customer service
- Case documentation and data entry
- Confidential record handling
- Multicultural communication
- Filing and records management
Timeline
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
01.2025 - Current
Laborer
Los Angeles County Department of Public Works
06.2019 - 01.2025
Premises Technician
AT&T
01.2014 - 06.2019
Master of Science - Educational Counseling
University of La Verne