Lizett Montoya
La Mirada
Summary
With multi-year experience in fast-paced, high-volume environments, I bring a strong work ethic, excelling in multitasking, organization, and maintaining confidentiality. I have a positive attitude and a proven track record of success managing front-office functions, including customer service, scheduling appointments, and records management. I am excited and fully prepared to take on the challenges of this new position.
Overview
10
10
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
01.2025 - Current
- Transfer cases to the appropriate office and assigned worker.
- Monitor MetroCard usage, and complete the daily inventory report.
- Provide phone coverage for Admin as needed.
- Scan documents into the digital file system, and maintain the electronic filing system.
- Prepare stockroom inventory reports, documenting all additions and removals.
- Maintain records of office activities, including filing, archiving, preparing documents, scheduling appointments, and meetings.
- Computed, recorded, and proofread data, or reports.
- Sort and distribute incoming mail, dispersing it to the appropriate departments and personnel.
- Follow confidentiality rules to preserve data quality, and reduce potential information compromise.
- Support office clerical functions using word processing and other software, email, and office machines.
- Collaborate with other departments to ensure the timely completion of projects.
- Work effectively in team environments to make the workplace more productive.
Clerical Aide III
Housing Authority of The City of Long Beach
06.2024 - 01.2025
- Processed incoming and outgoing mail on a daily basis.
- Answered phones and directed calls to appropriate personnel.
- Provided general administrative support, such as data entry and typing.
- Inputted data into computer software programs accurately and efficiently.
- Reviewed applications and documents for accuracy and completeness.
- Updated customer contact information in the system database.
- Scanned documents into digital format for storage purposes.
- Computed, recorded, and proofread data or reports.
Team Lead Customer Service Representative
Universal Warehouse Co.
11.2021 - 12.2023
- Managed and oversaw day-to-day activities of operations, including planning and coordinating.
- Led customer service team to ensure efficiency and productivity.
- Kept detailed notes in our customer tracking system and prioritized multiple tasks.
- Followed up with customer inquiries and provided information about services, products, and process orders.
- Coordinated with the warehouse team to ensure that operational tasks are met.
Receptionist
Supercuts
12.2018 - 07.2021
- Answered telephone and greeted customers.
Shift Leader
Waba Grill
07.2018 - 01.2019
- Created and maintained staff schedules.
- Managed customer check-in, collected payments, and gathered customer information.
- Ensured production is running smoothly and organized.
Shift Supervisor
Round Table Pizza
02.2016 - 03.2018
Education
High School -
La Mirada High School
La Mirada, California01.2016
Skills
- Google Docs
- Cal-Saws
- Ecaps
- Self motivated
- Problem solving
- Data Entry
- Records Management
- Administrative support
- Customer service
- Trainable
- Time management
- Mail Management
- Microsoft office
- Typing speed
- Cash management
- Database entry
Timeline
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
01.2025 - Current
Clerical Aide III
Housing Authority of The City of Long Beach
06.2024 - 01.2025
Team Lead Customer Service Representative
Universal Warehouse Co.
11.2021 - 12.2023
Receptionist
Supercuts
12.2018 - 07.2021
Shift Leader
Waba Grill
07.2018 - 01.2019
Shift Supervisor
Round Table Pizza
02.2016 - 03.2018
High School -
La Mirada High School