Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Farron Williams

Summary

Results-driven professional with a background in community support and pharmacy management. Strengths include critical thinking, teamwork, and documentation proficiency, focused on optimizing client service plans and monitoring progress to ensure impactful support. Results-driven Case Manager recognized for strong problem-solving and resource allocation abilities. Expertise in enhancing operational workflows through collaboration and process analysis, ready to drive impactful outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Support Case Manager III

Adams County Human Services
Denver, Colorado
12.2022 - Current
  • Assessed client needs and created tailored service plans for effective support.
  • Coordinated resources and referrals to connect clients with essential community assistance.
  • Monitored client progress, adjusting plans based on evaluations.
  • Facilitated communication among clients, families, and community resources to ensure cohesive holistic care.
  • Collaborated with multidisciplinary teams to enhance comprehensive care approaches.
  • Educated clients on available services and eligibility requirements, empowering them to access necessary benefits.
  • Documented case notes and maintained accurate client records per agency guidelines.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Collaborated with stakeholders to gather requirements for process enhancements.
  • Implemented software tools to automate manual tasks and streamline operations.
  • Monitored process performance metrics to ensure compliance with standards.
  • Coordinated cross-functional teams to align on project goals and deliverables.
  • Proactively accepted additional responsibilities and tasks beyond requirements.

Pharmacy Management Intern

Walgreens Boots Alliance
Denver, Colorado
06.2021 - 12.2022
  • Developed training materials for interns and team members to enhance onboarding processes.
  • Coordinated cross-functional meetings to optimize operational workflows.
  • Monitored compliance with company policies and industry regulations.
  • Researched market trends to inform strategic planning initiatives.
  • Facilitated interdepartmental communication to strengthen collaboration.
  • Supported implementation of new technology systems to improve efficiency.
  • Assisted inventory management to ensure product availability and minimize shortages.
  • Collaborated with teams to identify strategies for increasing departmental efficiency.

Senior Pharmacy Technician

Walgreens Boots Alliance
Denver, Colorado
09.2019 - 12.2022
  • Assisted pharmacists in preparing and dispensing prescriptions for patients.
  • Educated customers on medication usage and side effects, promoting safe and effective medication management.
  • Collaborated with healthcare providers to resolve prescription-related issues promptly.
  • Managed medication inventory, ensuring accurate stock levels and availability.
  • Trained new pharmacy technicians on procedures, enhancing efficiency.
  • Maintained compliance with pharmacy regulations and safety standards consistently.
  • Processed insurance claims and addressed billing inquiries from patients.
  • Implemented workflow improvements to enhance operational efficiency within the pharmacy.
  • Consistently embraced additional responsibilities and tasks beyond requirements.

Administrative Manager

New Horizons Dental Lab
Broomfield, Colorado
01.2019 - 09.2019
  • Managed daily office operations and ensured smooth workflow at dental lab.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Implemented process improvements to streamline administrative tasks and reduce bottlenecks.
  • Developed training programs for new administrative staff to ensure proficiency in office procedures.
  • Facilitated communication between departments to support collaborative work efforts.
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Maintained patient records and ensured compliance with privacy regulations.
  • Managed payroll processing activities, ensuring accurate timekeeping data entry and compliance with benefits administration, garnishments, and tax withholdings.
  • Managed purchase requisitions and approvals for all department equipment and supplies.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Identified and solved problems to enhance management and business direction.

Education

Bachelor of Arts - Business Management

Metropolitan State University of Denver
Denver, CO
05-2022

Skills

  • Product quality metrics
  • Decision-making
  • Performance tracking
  • Program development
  • Customer feedback analysis
  • Resource allocation
  • Cross-functional collaboration
  • EMR / EHR
  • Data entry and analysis
  • Multitasking and organization
  • Critical thinking
  • Resource management
  • Time management
  • Documentation Proficiency
  • Effective communication
  • Detail orientation
  • Performance reviews
  • Ethical judgment
  • Relationship building
  • MS office
  • Problem solving
  • Predictive analytics

Certification

  • Pharmacy Technician Certification

Timeline

Community Support Case Manager III

Adams County Human Services
12.2022 - Current

Pharmacy Management Intern

Walgreens Boots Alliance
06.2021 - 12.2022

Senior Pharmacy Technician

Walgreens Boots Alliance
09.2019 - 12.2022

Administrative Manager

New Horizons Dental Lab
01.2019 - 09.2019

Bachelor of Arts - Business Management

Metropolitan State University of Denver

Similar Profiles

  • Julie DuPontJulie DuPont

    Supervisor of Front Door Diversion Case Management / Comprehensive Community Living Support Program Manager at Independence CenterSupervisor of Front Door Diversion Case Management / Comprehensive Community Living Support Program Manager at Independence Center

  • Rozzi RushRozzi Rush

    Case Manager at LHHCase Manager at LHH

  • Gina WebsterGina Webster

    Software Release Manager III at Blue Cross Blue ShieldSoftware Release Manager III at Blue Cross Blue Shield

  • Brad MitchellBrad Mitchell

    <ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA

CREATE PROFILE
Farron Williams