Farzleen Ashaf
Stockton,CA
Summary
Hardworking and observant with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. Basic Language skills used to communicate with individuals in professional daily activities.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Walgreens
Stockton
07.2024 - Current
- Assisted customers with inquiries and product information in a timely manner.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new staff on customer service protocols and company policies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pit Operator
Amazon
Stockton, CA
12.2020 - 08.2023
- Position lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Logged weight and destination production data in detailed daily logs for management review.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Identify and troubleshot issues with equipment and completed basic repairs to restore functionality.
- Communicate with team members to coordinate efficient and accurate movements.
- Load, unload, transport and stack materials through careful operation of various warehouse equipments.
Inbound Problem Solver
Amazon
Stockton, CA
07.2020 - 08.2023
- Notify managers of large-scale receiver errors and submitted related documentation in system.
- Complete in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Collect, monitors and evaluate customer requirements to achieve desired delivery time and order fill rates.
Learning Ambassador
Amazon
Stockton, CA
06.2019 - 08.2023
- Deliver feedback using positive reinforcement techniques to encourage, motivate and build confidence in new employees.
- Designed and directed orientation and training programs to meet standard of work.
- Work directly with the Learning Department to ensure new hire groups are properly trained and re-trains are conducted thoroughly.
- Manage various training courses by developing curricula, instructions, documents and written tests.
- Developed skill-specific training programs to promote employee development.
Cashier Team Lead
Jack in the Box
Stockton, CA
08.2018 - 08.2019
- Assist with training new cashiers and customer service team members to increase speed of onboarding.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Applying proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Cleaning and stocking front end areas, including register changing tapes and ribbons.
- Work closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintain work area in clean and neat manner.
- Contribute abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Education
Certificate in Human Resource Management - Human Resources Management
San Joquin Valley College
Salida, CA 08.2022 - 11.2023
High School Diploma -
Kamil College
Fiji Islands 12.2012
Skills
- Decision-making
- Friendly, positive attitude
- Active listening
- Conflict resolution
- Reliable and trustworthy
Languages
English
Full Professional
Hindi
Professional
Urdu
Professional
Certification
- Certificate in EKG
Timeline
Customer Service Representative
Walgreens
07.2024 - Current
Certificate in Human Resource Management - Human Resources Management
San Joquin Valley College
08.2022 - 11.2023
Pit Operator
Amazon
12.2020 - 08.2023
Inbound Problem Solver
Amazon
07.2020 - 08.2023
Learning Ambassador
Amazon
06.2019 - 08.2023
Cashier Team Lead
Jack in the Box
08.2018 - 08.2019
High School Diploma -
Kamil College