Fasundra Cain

Jacksonville

Summary

Dynamic professional with extensive experience at GDEI, excelling in customer service and academic advising. Proven ability to enhance student recruitment through effective communication and innovative marketing strategies. Skilled in document organization and time management, consistently meeting deadlines while fostering a collaborative team environment. Committed to delivering exceptional support and guidance to clients.

Overview

years of professional experience

Certification

Work History

Enrollment /Assistant Financial Manager

GDEI

Atlanta

03.2022 - 03.2025

Prepared correspondence, including letters of acceptance, denial, or withdrawal from programs.
Assisted students with the enrollment process by providing detailed information and answering questions.
Reviewed transcripts and other academic documentation for accuracy prior to submitting them for processing.
Managed incoming phone calls from current and prospective students seeking advice or guidance on enrolling in courses or programs.
Developed marketing materials aimed at increasing student recruitment efforts.
Updated existing policies and procedures related to student admissions and registration.
Met with supervisor daily to submit completed assignments and discuss progress.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Generated various reports, such as class lists, waitlists, and rosters upon request.
Provided customer service support via email, telephone, or face-to-face interactions.

Insurance Agent

Aflac

Moultrie

09.2022 - 02.2023

Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Engaged customers and provided high level of service by carefully explaining details about documents.
Explained coverage options to potential policyholders, answering questions or concerns.
Sought out new clients and developed clientele by networking to find new customers.

Secretary

Trims And Things

Moultrie

08.2020 - 09.2022

Assisted with special projects or tasks related to departmental functions upon request.
Sent and distributed mail and parcels.
Composed, edited and type contracts , invoices
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Reviewed billing statements for accuracy prior to submitting them for payment processing.
Organized and maintained filing systems for important documents.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Responded to customer inquiries via email or telephone in a polite and professional manner.

Education

High School Diploma -

Pace High School

New York, NY

06-2021

Skills

Customer service
Academic advising
Phone communication
Time management
Document organization
Task prioritization
Problem solving
Team collaboration

Strong organization
Empathy and patience
Interview scheduling
Client engagement
Decision-making
Scheduling appointments
Microsoft office
Professionalism