Fatema Mahbuba
Upper Darby,PA
Summary
Associate degree holder in Computer Science and current IT major at Penn State University with hands-on internship experience in technical support and classroom technology. Passionate about using technology to support learning, healthcare, and operational efficiency. Currently developing skills in troubleshooting, documentation, and AV systems. Eager to grow within a dynamic organization like Temple Health, where I can contribute to a mission-driven environment and continue learning in the field of healthcare IT.
Overview
2
2
years of professional experience
Work History
Teller
Wells Fargo
06.2023 - Current
- Handled high-volume financial transactions with accuracy, security, and compliance across digital and in-person platforms.
- Known for being dependable and approachable, creating a positive experience for customers and teammates.
- Promoted digital banking tools, helping increase mobile and online service adoption.
- Assisted with basic troubleshooting of branch technology to maintain smooth operations.
- Adapted quickly to new systems and supported customers in using digital banking platforms.
Internship
Penn State Abington
01.2025 - Current
- Assigned new IP addresses to AV touch panels, changed default passwords, and configured devices on individual networks to support 18 upgraded classrooms.
- Provisioned AV hardware and verified proper cable management, display resolution, and connectivity for classroom presentations.
- Created clear, step-by-step visual guides using screenshots for Talem documentation, now publicly available for student use.
- Helped manage and update VR headsets, performed content setup, and created PowerPoint presentations to train users on VR equipment usage.
- Supported classroom IT operations, including troubleshooting PSU laptops and guiding professors through technology during exams.
- Improved technical skills in Excel, VR troubleshooting, and cross-departmental collaboration.
Teacher's Assistant
Hillcrest Elementary School
08.2023 - 07.2024
- Supported classroom tech setup and software use.
- Helped students and staff with basic tech issues.
- Created materials using Microsoft Office.
- Worked with teachers on tech-based lesson plans.
- Created age-appropriate presentations on educational topics to support student learning.
Education
Associate of Science - Computer Sciences
Delaware County Community College
Media, PA12-2024
Bachelor of Science - Information And Technology
Pennsylvania State University
Abington, PA12-2025
Skills
- Tech troubleshooting and IT support
- Talem guide creation and documentation
- Classroom and AV setup (VR, projectors, panels)
- Microsoft Word, Excel, PowerPoint
- Basic Java, Python, and C
- Networking fundamentals (IP setup, DNS)
- SQL and MySQL knowledge
- HTML and CSS (basic)
- Strong communication and teamwork
- Quick learner and adaptable in new environments
- Customer-focused and professional
- Respectful, honest, and dependable
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Internship
Penn State Abington
01.2025 - Current
Teacher's Assistant
Hillcrest Elementary School
08.2023 - 07.2024
Teller
Wells Fargo
06.2023 - Current
Associate of Science - Computer Sciences
Delaware County Community College
Bachelor of Science - Information And Technology
Pennsylvania State University
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