Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Generic

Fatha Nour

Shakopee,Minnesota

Summary

Detail-Oriented with the ability to learn concepts quickly. Case Manager dedicated to helping clients identify needs and coordinate care within multi-disciplinary teams. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Applies advanced understanding of community referrals and delivers relevant support.

Overview

6
6
years of professional experience

Work History

Wavier Case Management

Ramsey county
05.2023 - Current
  • Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
  • Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention.
  • Maintained case notes, records, and documentation according to agency policies and procedures.
  • Provided counseling and advocacy for clients in order to assist them in meeting their goals.

Community outreach/ FIP program

African Community Service
05.2022 - 04.2023
  • Developed and implemented community outreach strategies to increase public awareness of organization initiatives.
  • Coordinated volunteer activities, including recruitment, training, scheduling, and supervision.
  • Conducted research on current social issues impacting the target population.

Lab process management

Shutterfly
06.2018 - 01.2022
  • Analyzed current business processes to identify areas for improvement and optimization.
  • Participated in user acceptance testing sessions with clients prior to deployment.
  • Analyzed business processes and workflows and developed automated approaches to boost productivity.

Education

Bachelor’s in Social Work -

St. Catherine University
05.2023

Associate of Art Degree -

05.2020

Skills

  • Service planning
  • Organizational Skills
  • Patient Communication
  • Time Management
  • Goal Setting
  • Community Outreach
  • Team Collaboration
  • Effective Communication
  • Professionalism
  • Client Needs Assessments
  • Client Advocacy

Extracurricular Activities

Community and family translator English-Somali 2014-present Received an Academy Award-2017

Languages

Somali
Native/ Bilingual

Timeline

Wavier Case Management

Ramsey county
05.2023 - Current

Community outreach/ FIP program

African Community Service
05.2022 - 04.2023

Lab process management

Shutterfly
06.2018 - 01.2022

Bachelor’s in Social Work -

St. Catherine University

Associate of Art Degree -

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Fatha Nour