Kassandra Flores
Brownfield
Summary
Highly skilled and accomplished LTSS Coordinator/Star Plus Wavier Specialist and Lead Dental Assistant with a proven track record at WellPoint, Anthem Blue Cross, and Abbeville Dentistry with more than 9 years of experience managing operations in patient-centric medical offices.Excelled in streamlining service delivery, enhancing client outcomes, and mentoring staff. Skilled in patient care assessment and staff management, demonstrating a commitment to excellence and a results-driven approach.
Overview
9
9
years of professional experience
Work History
LTSS Coordinator/Wavier Support Specialist
WellPoint, Anthem Blue Cross
Lubbock, TX/Dallas, TX
06.2022 - Current
- Streamlined communication between providers and clients, ensuring timely access to necessary services.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in LTSS coordination.
- Monitored LTSS program progress and made adjustments as needed, improving overall efficiency.
- Worked closely with families to address any concerns or questions regarding LTSS services for their loved ones.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
- Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
- Mentored new case managers, sharing best practices to ensure success in delivering high-quality care to Medicaid Waiver clients.
- Assisted clients in achieving greater independence by identifying opportunities for skill development and growth.
Lead Dental Assistant/Assistant Business Office Manager
Abbeville Dentistry
Lubbock, TX
08.2015 - Current
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Worked closely with insurance companies to ensure accurate billing and timely reimbursement for services rendered.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Assisted in budget preparation and monitoring expenses for cost-effective business practices.
- Coordinated office events including team building activities, company meetings, holiday parties, enhancing employee morale.
Education
High School Diploma -
Brownfield High School
Brownfield, TX05.2010
Skills
- Client Advocacy
- Assessment skills
- Policy Knowledge
- Service planning
- Patient Care Assessment
- HIPAA Guidelines
- Staff Management
- Risk Management
- Records Management
- Codes Compliance
- Clinical Staff Management
- Clinical Quality Program Standards
Accomplishments
- Received L.O.V.E award.
- OSHA compliance officer
- Registered Dental Assistant
- Proficient in Excel/Teams/Aumi/Facets/HIP
Timeline
LTSS Coordinator/Wavier Support Specialist
WellPoint, Anthem Blue Cross
06.2022 - Current
Lead Dental Assistant/Assistant Business Office Manager
Abbeville Dentistry
08.2015 - Current
High School Diploma -
Brownfield High School