Terrence Europe
Mt Vernon,NY
Summary
Resourceful Peer Support Specialist with 15+ years of experience in mental health and substance use recovery. Proven expertise in providing one-on-one support, collaborating with clinical teams, and advocating for clients' rights. Skilled in crisis intervention, harm reduction, and community resource navigation, successfully mentoring 21-30 clients monthly. Certified Peer Specialist (CPS) dedicated to fostering recovery and resilience in diverse populations, including veterans and individuals facing mental health challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Coordinator/Peer Support Specialist
WestCop Supported Services for Veterans Families
03.2023 - 10.2024
- Provide one-on-one peer support to clients managing mental health or substance use recovery.
- Collaborate with clinical teams to support client goals and treatment plans.
- Model recovery behaviors and promote hope through shared lived experience.
- Assist clients in accessing community resources such as housing, healthcare, and employment.
- Coordinated veteran support services, ensuring streamlined access to resources and assistance.
- Facilitated communication between veterans and service providers for effective problem resolution.
Peer Specialist/Housing Choice Voucher Specialist
Steward Management
05.2018 - 11.2019
- Actively listened and responded empathetically when interacting with clients.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
- Assisted clients with developing healthy coping skills to manage stressors.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Encouraged development of relevant skills to help overcome specific concerns.
Vocational Rehabilitation Specialist
Veterans Administration Medical Center, FDR Campus
03.2011 - 03.2015
- Developed new initiatives or partnerships designed to increase access to employment opportunities.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Compiled detailed reports summarizing program activities for internal review purposes.
- Supported clients in harm reduction planning and safe use education.
- Conducted outreach and follow-up to engage individuals at risk of relapse or crisis.
- Documented services in compliance with program and funding requirements.
- Advocated for clients’ rights and supported them in navigating social services systems.
- Collaborated with multidisciplinary teams to coordinate comprehensive services for disabled veterans.
Education
Liberal Arts And Sciences
Mercy College
Dobbs FerrySkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Individualized service plans
- Service monitoring and evaluation
- Resource utilization
- Needs assessment
- Community liaison
- Customer expectation management
- Ongoing client support
- Program follow-up and assessment
- Community resource expertise
- Family service plans
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Multitasking
- Relationship building
- Excellent communication
- Analytical thinking
- Quality assurance
- Teamwork and collaboration
- Customer service
- Conflict resolution
- Interpersonal communication
- Decision-making
- Written communication
- Trauma-informed care
- Teamwork
- Problem-solving abilities
- Collaboration and teamwork
- Reliability
Certification
Certification Number: NYCPS-P-65983
Original Certification Date: 07/01/2025
Expiration Date: 07/01/2027
Timeline
Service Coordinator/Peer Support Specialist
WestCop Supported Services for Veterans Families
03.2023 - 10.2024
Peer Specialist/Housing Choice Voucher Specialist
Steward Management
05.2018 - 11.2019
Vocational Rehabilitation Specialist
Veterans Administration Medical Center, FDR Campus
03.2011 - 03.2015
Liberal Arts And Sciences
Mercy College