Fatiha Aboumzrag
Richmond,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
10.2020 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Responded proactively and positively to rapid change.
Cashier
Marjane
06.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - English Studies
Ibn Zohr College
06.2012
High School Diploma -
Sadaka
06.2006
Skills
- Exotic Service Request Handling
- Verbal and Written Communication
- Running Guest Errands
- Creative Solutions
- Customer Service
Languages
French
Native or Bilingual
Timeline
Guest Advocate
Target
10.2020 - 07.2021
Cashier
Marjane
06.2018 - 03.2019
High School Diploma -
Sadaka
Bachelor of Arts - English Studies
Ibn Zohr College
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