Fátima Abdouni
Dearborn,MI
Summary
Results-driven professional that provides customers with tailored solutions to meet needs. Successfully established relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Inbound Employer Group & Enrollment Specialist
Papa
03.2021 - Current
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Managed accurate recordkeeping of members/pal information and application documents, ensuring compliance with regulations.
- Analyzed data trends to identify areas of opportunity for improvement within the enrollment process.
- Provided ongoing support for members and pals, fostering strong relationships and high satisfaction levels.
- Streamlined the enrollment process of members for increased efficiency and enhanced user experience.
- Researched and identified potential new markets.
- Monitored customer feedback and identified areas of improvement.
Asset Protection & Compliance Manager
Sam's Club/ Walmart
12.2007 - 05.2013
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
Education
High School Diploma -
Henry Ford Community College
Dearborn, MI06.2005
Skills
- Excellent Phone Demeanor
- Application Verification
- Customer Service Background
- Mathematics Skills
- Provider Relations
- Data Entry Skills
- Problem-solving abilities
- Client Advocacy
- Insurance Program Analysis
- Customer Follow-Up
- Customer Complaint Resolution
- Quality Assurance Requirements
- HIPAA Compliance
- Cross-functional teamwork
Accomplishments
Multiple Recognitions via agent Slack team channels.
Languages
Arabic
Professional Working
Spanish
Native or Bilingual
Timeline
Inbound Employer Group & Enrollment Specialist
Papa
03.2021 - Current
Asset Protection & Compliance Manager
Sam's Club/ Walmart
12.2007 - 05.2013
High School Diploma -
Henry Ford Community College
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