FATIMA AL-MALIKI
Roanoke,VA
Summary
Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Supervisor
BJ's Wholesale
Roanoke, Virginia
11.2022 - 03.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
Customer Service Representative
CCS Medical
Roanoke, VA
03.2020 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Ecommerce Personal Shopper
Walmart
Troutville, VA
05.2016 - 03.2020
- Providing excellent customer service identifying customer needs
- Locating merchandise in a timely manner
- Resolving questions and concerns
- Promotes deals
- Binning and picking items effectively using an inventory management system
- Review, locate and prepare merchandise
- Follow up on out-of-stock items
Subway Sandwich Artist
Subway
Roanoke, VA
08.2016 - 12.2016
- Greets customer with a cheerful and helpful manner preparing orders
- Understanding menu items to explain to customers accurately
- Reconciled daily receivables
- Prepares orders neatly
- Handles food with safety and sanitation
Cashier
Cookout Restaurant
Roanoke, VA
08.2015 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
None -
Patrick Henry High School
05.2016
Skills
- Exceptional at establishing rapport with customers, Reliable, Self-motivated, Physical strength, Happy person (10 years)
- Customer service
- Upbeat and outgoing attitude
- Product knowledge
- Product awareness
- Documentation and reporting
- Order proofing
- Order coordination
- Sales proficiency
- Strong interpersonal skills
- Vendor engagement
- Accurate money handling
Timeline
Supervisor
BJ's Wholesale
11.2022 - 03.2024
Customer Service Representative
CCS Medical
03.2020 - 11.2022
Subway Sandwich Artist
Subway
08.2016 - 12.2016
Ecommerce Personal Shopper
Walmart
05.2016 - 03.2020
Cashier
Cookout Restaurant
08.2015 - 07.2016
None -
Patrick Henry High School