Fatima Aliyeva
Foster City,CA
Summary
Customer Success and Account Manager with 10+ years managing strategic portfolios totaling $8M ARR, achieving 114–152% NRR and minimal churn. Skilled at driving renewals and consumption-based expansions, partnering with cross-functional teams, and building trusted relationships that deliver measurable outcomes for both customers and business.
Overview
14
14
years of professional experience
Work History
Strategic Customer Success & Account Manager
Veryfi, INC.
San Mateo, CA
04.2023 - Current
- Managed 30 Strategic and Enterprise customers (~$8.5M ARR), owning end-to-end account strategy, renewals, and consumption-based expansion.
- Negotiated renewals and expansions, generating $930K in expansion ARR in 2025.
- Built account health and risk frameworks, achieving 114.7% NRR, 97.8% GRR, and 2.2% ARR churn.
- Partnered with Solutions Architects, TAMs, Product, Engineering, and founders to resolve issues, drive adoption, and unlock growth.
Senior Enterprise Customer Success Manager
Twilio, INC.
San Francisco, CA
05.2021 - 02.2023
- Owned 8 strategic accounts totaling $8M ARR, delivering 152% NRR in 2022.
- Drove adoption and expansion by partnering with customer Product and Engineering teams and internal cross-functional teams.
- Led risk mitigation as a subject matter expert, proactively identifying issues and implementing corrective actions to protect customers and company outcomes.
Strategic Customer Success Manager
Branch, INC.
RWC, CA
10.2018 - 04.2021
- Owned a 5-account portfolio totaling $3M in ARR, delivering 120% NRR in 2020.
- Drove adoption and expansion by partnering with customer Product and Engineering teams.
- Supported account health initiatives and early risk mitigation to protect customer and business outcomes.
SENIOR CUSTOMER SUCCESS MANAGER
Tune HasOffers Germany GmbH
Berlin, DE
12.2014 - 09.2018
- Managed a portfolio of 40 accounts, focusing on large European customers totaling $8M in ARR.
- Cultivated strategic relationships with key stakeholders across major accounts to support adoption, retention, and expansion.
ACCOUNT EXECUTIVE
Applift GmbH
Berlin, DE
03.2013 - 11.2014
- Developed high-performing sales pipeline and closed deals to drive revenue growth
- Developed customer relationships and provided strategic guidance to hit revenue targets
MARKETING COORDINATOR
Global Invest Verwalungs GmbH
Berlin, DE
10.2011 - 02.2013
- Optimized email campaigns, resulting in increased open rates and click-through rates
- Provided strategic guidance on reporting KPIs to validate and demonstrate the success of marketing initiatives
Education
MBA in General Business Administration -
St. Mary's University
San Antonio, TX09.2011
Master of Arts in International Business and Economics - undefined
University of Schmalkalden
Schmalkalden, DE09.2009
Bachelor of Arts in Public Administration - undefined
Academy of Public Administration
Baku, AZ06.2009
Skills
- Account management
- Customer Retention & Growth
- Relationship Building
- Customer Health
- Strategic thinking
- Risk Management
- Customer Advocacy
LANGUAGES
English
Full Professional
German
Full Professional
Russian
Professional Working
Turkish
Native or Bilingual
Azerbaijani
Native or Bilingual
Timeline
Strategic Customer Success & Account Manager
Veryfi, INC.
04.2023 - Current
Senior Enterprise Customer Success Manager
Twilio, INC.
05.2021 - 02.2023
Strategic Customer Success Manager
Branch, INC.
10.2018 - 04.2021
SENIOR CUSTOMER SUCCESS MANAGER
Tune HasOffers Germany GmbH
12.2014 - 09.2018
ACCOUNT EXECUTIVE
Applift GmbH
03.2013 - 11.2014
MARKETING COORDINATOR
Global Invest Verwalungs GmbH
10.2011 - 02.2013
Master of Arts in International Business and Economics - undefined
University of Schmalkalden
Bachelor of Arts in Public Administration - undefined
Academy of Public Administration
MBA in General Business Administration -
St. Mary's University