Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Alvarado

Rowlett,Texas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Dental Front Office Receptionist

Thrive Dental And Orthodontics
03.2022 - Current
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Managed patient billing processes for timely, accurate payments.
  • Prepared and processed patient referrals and transfer requests.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Handled account payments and provided information regarding outstanding balances.
  • Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.

Dental Assistant

Universal Dental
01.2022 - 03.2022
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Exposed, developed and mounted dental x-rays.
  • Educated patients on proper oral hygiene practices to maintain good oral health between visits.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Increased patient retention by developing strong relationships and providing personalized care.

Dental Assistant

Jefferson Dental And Orthodontics
08.2021 - 01.2022
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Provided post-operative instructions to patients following various treatments such as extractions or root canals.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient x-rays and images for dentist review.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate of Science - Science Education

Richland College
Dallas, TX

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2019

Skills

  • Patient Relations
  • Dental Radiography
  • Computer Proficiency
  • Phone and Email Etiquette
  • Payment Processing
  • Patient Referral
  • Team Collaboration
  • Clinical Support
  • Problem-Solving
  • Document Preparation
  • Punctual and Reliable
  • Patient Flow Management

Languages

Spanish
Full Professional

Timeline

Dental Front Office Receptionist

Thrive Dental And Orthodontics
03.2022 - Current

Dental Assistant

Universal Dental
01.2022 - 03.2022

Dental Assistant

Jefferson Dental And Orthodontics
08.2021 - 01.2022

Associate of Science - Science Education

Richland College

High School Diploma -

Penn Foster Career School

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Fatima Alvarado