Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fatima Bennett

Fatima Bennett

Port Wentworth,GA

Summary

Dynamic Service Advisor with over 10 years of experience in customer inquiries and service coordination. Proven ability to manage work orders and provide clear explanations of service procedures, driving customer satisfaction and repeat business.

Overview

11
11
years of professional experience

Work History

Service Advisor

Chevrolet of Pooler
, Ga
06.2024 - Current
  • Assisted customers with service inquiries and maintenance recommendations.
  • Coordinated service appointments and managed scheduling for technicians.
  • Explained service procedures and costs to customers clearly and effectively.

Service Advisor

Step One Automotive Group
Savannah, Georgia
08.2019 - 06.2024
  • Maintained accurate records of customer interactions and service history.
  • Collaborated with service technicians to ensure timely vehicle repairs.
  • Processed customer payments and handled billing inquiries efficiently.

Service Advisor

Peacock Automotive
Hardeeville, South Carolina
03.2015 - 08.2019
  • Provided follow-up communication to ensure customer satisfaction post-service.
  • Educated customers on vehicle maintenance best practices and warranty information.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

Education

High School Diploma -

Jasper County High School
Ridgeland, SC
05-2001

Science Education

Morris College
Sumter, SC

Business Administration

Strayer University

Skills

  • Vehicle inspection and service documentation
  • Customer relationship management
  • Parts ordering and service scheduling
  • Estimate preparation
  • Work order management
  • Conflict resolution
  • Customer follow-up
  • Time management
  • Problem solving
  • Listening skills
  • Work order interpretation
  • Goal-oriented mindset
  • Service recommendations
  • Team player mentality
  • Computer skills
  • Service estimates

Timeline

Service Advisor

Chevrolet of Pooler
06.2024 - Current

Service Advisor

Step One Automotive Group
08.2019 - 06.2024

Service Advisor

Peacock Automotive
03.2015 - 08.2019

High School Diploma -

Jasper County High School

Science Education

Morris College

Business Administration

Strayer University
Fatima Bennett