Dynamic Service Advisor with over 10 years of experience in customer inquiries and service coordination. Proven ability to manage work orders and provide clear explanations of service procedures, driving customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Service Advisor
Chevrolet of Pooler
, Ga
06.2024 - Current
Assisted customers with service inquiries and maintenance recommendations.
Coordinated service appointments and managed scheduling for technicians.
Explained service procedures and costs to customers clearly and effectively.
Service Advisor
Step One Automotive Group
Savannah, Georgia
08.2019 - 06.2024
Maintained accurate records of customer interactions and service history.
Collaborated with service technicians to ensure timely vehicle repairs.
Processed customer payments and handled billing inquiries efficiently.
Service Advisor
Peacock Automotive
Hardeeville, South Carolina
03.2015 - 08.2019
Provided follow-up communication to ensure customer satisfaction post-service.
Educated customers on vehicle maintenance best practices and warranty information.
Promptly responded to customer inquiries via phone, email or in person.
Provided accurate estimates of repair costs, labor times and parts prices to customers.