Fatima Boye-Ndaw

• Managed customer calls effectively and efficiently in a fast-paced, and challenging dispatching center environment
• Reached out to field technicians from the database and sent to the Nike store with technical issues to be resolved
• Checked if the issue with the Nike store is fixed by calling or sending techs an email through the system
• Created daily reports and updated the database on available field techs.

• Set up new Devices for Louis Vuitton associates
• Provided customer service support during the migration process and solved issues as needed
• Installed and configured software related to hosting client websites or migration of web data
• Linked the phones to the Louis Vuitton network and database to keep track of them
• Installed all applications needed by the Louis Vuitton staff on the phone

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customers' queries and concerns and provided advice to clients regarding particular products or services.
• Prepared merchandise for sales floor by pricing or tagging.
• Increased sales by offering advice on purchases and promoting additional products.
• Tracked stock using company inventory sheets

Transfer program to U of M