Fatima DeLuccia
Port Monmouth
Summary
Dedicated, professional and experienced Welcome Center Associate, with a proven record in enhancing customer satisfaction, member retention. Skilled at delivering a best practices approach with prospects and existing members that ensures a positive service experience. Proficient in bilingual communication.
Overview
8
8
years of professional experience
Work History
Welcome Center Associate
YMCA of the Jersey Shore
Old Bridge, NJ
03.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased client retention by consistently delivering excellent service experiences tailored to individual needs.
- Collaborated with team members to develop and implement strategies for improving overall center performance.
- Actively participated in continuing education opportunities to stay current on industry trends and best practices.
- Handled cash transactions accurately, maintaining proper accounting records for the center.
- Utilized advanced computer skills to manage databases, track sales metrics, and create reports for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
- Scheduled appointments for clients, ensuring optimal use of resources and time management within the center.
- Led community outreach initiatives, fostering partnerships that expanded program participation and visibility.
- Conducted facility inspections, maintaining cleanliness and safety standards for member enjoyment.
Activities Coordinator
Venetian Care And Rehabilitation Center
South Amboy, NJ
01.2018 - 08.2020
- Developed engaging recreational programs tailored to resident interests and abilities.
- Coordinated daily activities, ensuring a structured and enjoyable environment for residents.
- Collaborated with multidisciplinary teams to enhance resident wellness through diverse programming.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Responsible for all facility evening resident activities.
- a
Education
No Degree - Community Development And Social Work
Rutgers University
New Brunswick, NJAssociate of Science - Executive Secretarial Science
Kingsborough Community College
Brooklyn, NY01-1973
Skills
- Excel at interpersonal skills with members and staff
- Document preparation
- Ability to learn new technical skills
- Reliability
- Scheduling coordination
- Proficient bilingual skills in English and Spanish
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Telephone and email etiquette
- Self motivation
Affiliations
- Former Member of the Latino Leadership Alliance
- Volunteered at Discovery Institute for Addictive Disorders in Marlboro, NJ; focused on Employment Readiness.
- Actively donate to GreenDrop, specifically focused on Wounded Warrior Project
- Participated in original planning committee for the Parker Clinic, Red Bank. NJ
Languages
Spanish
Full Professional
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Amateur nature photographer
- Enjoy cooking for family and friend
- Community engagement and advocacy
Timeline
Welcome Center Associate
YMCA of the Jersey Shore
03.2022 - Current
Activities Coordinator
Venetian Care And Rehabilitation Center
01.2018 - 08.2020
No Degree - Community Development And Social Work
Rutgers University
Associate of Science - Executive Secretarial Science
Kingsborough Community College