Fatima Galdamez
Falls Church,VA
Summary
Motivated Shift Leader experienced in fostering team collaboration to achieve objectives through compassionate leadership. Delivered operational solutions and training while balancing customer, company, and employee needs. Dedicated professional committed to enhancing customer satisfaction and supporting organizational goals.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Shift Leader
Sizzling Platter
Falls Church, VA
03.2025 - Current
- Supervised team members during busy shifts to ensure efficient service delivery.
- Trained new staff on food preparation and customer service protocols.
- Managed inventory levels and restocked supplies throughout shifts.
- Coordinated daily shift schedules to optimize staff coverage and performance.
- Monitored kitchen operations to uphold quality standards in food presentation.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels to maintain stock availability and reduce waste.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Monitored food safety practices to ensure compliance with health regulations.
Shift Leader
Sardi’s
Falls Church, VA
03.2023 - 03.2025
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Resolved customer complaints promptly and professionally.
- Coordinated daily shift schedules to optimize staff coverage and performance.
- Ensured compliance with health and safety regulations in food handling practices.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Monitored kitchen operations to uphold quality standards in food presentation.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Supervised daily operations to ensure efficient workflow and team collaboration.
Education
Justice High School
Falls Church, VASkills
- Inventory management
- Shift scheduling
- Food safety
- Team management
- Performance monitoring
- Task delegation
- Customer service
- Conflict resolution
- Problem solving
- Staff supervision
- Employee training
- Quality assurance
- Sanitation inspections
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Servsafe
Timeline
Shift Leader
Sizzling Platter
03.2025 - Current
Shift Leader
Sardi’s
03.2023 - 03.2025
Justice High School