Fatima Ortega
Ogden,UT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald's
Farr West, UT
11.2016 - Current
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
Call Center Representative
Teleperformance
Ogden, UT
08.2018 - 01.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
High School Diploma -
Fremont High School
Farr West, UT05-2017
Skills
- Staff training
- Cash handling
- Customer service
- Operational management
- Team leadership
- Multitasking capacity
Languages
Spanish
Native/ Bilingual
Timeline
Call Center Representative
Teleperformance
08.2018 - 01.2019
Shift Leader
McDonald's
11.2016 - Current
High School Diploma -
Fremont High School