FATIMA HERNANDEZ
Fort Worth
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible candidate eager to provide safe and efficient patient care. Reliable and dedicated to providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Fitness Connection
09.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collected fees, and payments.
Kids Club Supervisor
Fitness Connection
04.2023 - 09.2024
- Recruit, train, and manage Kids Club staff, ensuring adherence to company policies and child care standards.
- Managed scheduling and oversaw the Kids Club operation hours.
- Served as the primary point of contact for parents, addressing inquiries and concerns promptly.
Medical Assistant
Medico M.D. of Meadowbrook
08.2015 - 11.2015
- Greet patients, take vital signs (blood pressure, temperature, pulse), and record medical history.
- Prepared exam rooms, assisted physicians during minor procedures, and ensured patient comfort.
- Draw blood and collect lab specimens.
- Give vaccinations or medications under physician’s supervision.
- Assisted with bandaging wounds and changing dressings.
- Performed Electrocardiograms (EKGS) and other basic diagnostic tests as required.
- Maintain inventory of medical supplies and ensure exam rooms are stocked.
Education
Medical Assistant Program -
Kaplan University
Fort Worth, Texas11.2015
High School Diploma - undefined
Southwest High School
Fort Worth, Texas05.2014
Skills
- Customer service
- Bilingual
- Problem-solving skills
- Guest services
- Team building
- Detail-oriented
Certification
- American Health Care Academy
- AED, Adult, Child, Infant CPR & AED Training (2023-12 - 2025-12)
Timeline
Front Desk Associate
Fitness Connection
09.2024 - Current
Kids Club Supervisor
Fitness Connection
04.2023 - 09.2024
Medical Assistant
Medico M.D. of Meadowbrook
08.2015 - 11.2015
High School Diploma - undefined
Southwest High School
Medical Assistant Program -
Kaplan University