Fatima Ibrahim
Everett,MA
Summary
Assisted teams in overcoming challenges through critical thinking. Supported leadership initiatives by taking the lead on projects. Demonstrated reliability in completing tasks. Embraced opportunities to learn new skills. Welcomed constructive feedback. Engaged in problem-solving activities. Took initiative in various projects.
Overview
2027
2027
years of professional experience
Work History
Restaurant Manager
Elsalam LLC
Boston, MA
2024 - Current
- Oversaw daily restaurant operations ensuring high standards of service and food quality.
- Managed inventory control, reducing waste through efficient stock management practices.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Developed and implemented promotional strategies to boost customer engagement and sales.
- Analyzed customer feedback to drive continuous improvement in service delivery and menu offerings.
- Coordinated scheduling and staffing to optimize labor costs while maintaining service efficiency.
STEM Coach
Sociedad Latina
Boston, MA
02.2018 - 06.2021
- Facilitated Biology focused lessons to 20 middle-school students at the Mario Umana Academy in East Boston for 15 weeks in the Spring and 5 weeks in the Summer
- Created and adapted STEM activities to engage students with different language abilities.
- Mentored and coached students through academic tutoring, enrichment clubs, and social-emotional learning to deepen skills in Critical Thinking, Relations with Peers, and Youth Voice and Choice
- Collaborated in a team of 6 Coaches and 4 teachers to develop STEM-related activities
Receptionist
Barr Foundation
Boston, MA
05.2018 - 12.2018
- Set a tone and atmosphere of friendly, professionalism and responsiveness for guests as they arrived for meetings
- Served as backup to program assistant and office manager in planning and managing day-of logistics for meetings
- Supported office manager in completing expense reports.
- Managed inventory, office schedule, and team calendar.
- Processed invoices, preparing, and managing contracts for the Operations Department.
Radiology Intern
Brigham and Women’s Hospital
Boston, MA
06.2017 - 08.2017
- Organized patients’ paperwork and hospital records
- Answered general questions for patients and visitors
- Scheduled appointments on the hospital’s website for patients
- Entered new patients’ information to the hospital’s database system
Information System Intern
Dana Farber Cancer Institute
Boston, MA
05.2016 - 08.2016
- Offered desktop services, specifically research computing
- Identified and confirmed the physical location of desktop devices, based on a previously completed inventory, that needs to be encrypted
- Shadowed the lead technician to learn more about the encryption process
Education
Exercise and Health Sciences
University of Massachusetts Boston
Boston, MA05.2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Adaptable
- Recruitment
- Conflict resolution techniques
- Problem-solving
- Customer service
- Reliable and responsible
- Team leadership
- Coaching and mentoring
- Staff supervision
- Training and onboarding
- Scheduling staff
- Collaboration and teamwork
- Critical thinking
- Money handling
- Conflict resolution
- Relationship building
- Calm and pleasant demeanor
- Work Planning and Prioritization
- Front of house management
- ServeSafe manager
Languages
Arabic
Native or Bilingual
Timeline
Receptionist
Barr Foundation
05.2018 - 12.2018
STEM Coach
Sociedad Latina
02.2018 - 06.2021
Radiology Intern
Brigham and Women’s Hospital
06.2017 - 08.2017
Information System Intern
Dana Farber Cancer Institute
05.2016 - 08.2016
Exercise and Health Sciences
University of Massachusetts Boston
Restaurant Manager
Elsalam LLC
2024 - Current