Fatima Jahouri
Glendale,NY
Summary
Dynamic professional with extensive experience in child welfare and family support, notably with Administration for Children's Services and Vibrant Emotional Health. Excelled in case management, case and safety planning, and motivational interviewing, demonstrating adaptability and strong organizational and engagement skills. Achieved significant improvements in client service delivery through effective communication and detailed case documentation.
Overview
9
9
years of professional experience
Work History
CPS Investigator
Administration for Children's Services
Queens, NY
05.2024 - Current
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Evaluated potential foster care placements for appropriateness based on safety concerns.
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
- Provided written reports summarizing evidence collected during investigations.
- Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
Case Planner
Vibrant Emotional Health
Bronx, NY
03.2023 - 05.2024
- Directed protective placement, case management, parent education and family reunification activities
- Identified appropriate community resources and provided referrals for services
- Worked with care team to assess client needs and discuss collaborative treatment efforts
- Established behavioral modification goals and assessed progress toward goals
- Maintained confidentiality through stringent handling of charts and data
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services
Personal Care Attendant
Chinese American Planning Council
Manhattan, NY
01.2021 - 05.2024
- Engaged with patients and families to provide emotional support and daily living instruction
- Provided ongoing compassionate patient care for each client
- Organized games and other activities to engage clients and offer mental stimulation
- Completed scheduled patient check-ins and progress reports for clients
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Improved patient outlook and daily living through compassionate care
Personal Assistant
Hamaspik Care
Brooklyn, NY
12.2018 - 12.2019
- Worked to improve patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Fostered relationship with client, providing companionship and counseling
- Oversaw and planned resident schedules by exercise routines, recreational activities and family visits
- Engaged client in physical and mental activities to sustain quality of life
Community Habilitation Specialist
Cay Community Service
Brooklyn, NY
06.2016 - 11.2019
- Reported concerns to supervisory Community Habilitation Specialist to maintain optimal care for all client needs
- Eliminated errors by reconciling professional statements via emails
- Coordinated and planned special projects at clients' homes
- Kept detailed records of patient care, educative progress, medication administration and changes in health or other conditions
Kids Activity Specialist
Goodwill Industries Inc.
Queens, NY
09.2015 - 06.2017
- Planned and led activities to develop students' physical, emotional and social growth
- Provided one-on-one attention to students, while maintaining overall focus on the entire group
- Engaged in after-school activities including sport practice and homework
- Established and maintained a safe play environment for the children
- Helped children complete homework assignments and school projects
Counselor
HANAC
Queens, NY
06.2015 - 08.2015
- Established a safe play environment for the children
- Encouraged good behaviors using the positive reinforcement method
- Instructed children on proper health and personal habits
- Organized and engaged in recreational activities such as games and puzzles
- Encouraged children to be understanding of and patient with others
- Maintained a child-friendly environment with access to outdoor activities
- Addressed behavioral and learning issues with parents and management
- Engaged with children on an individual basis in a pleasant manner
Education
Bachelor of Arts - Psychology
Hunter College
Manhattan01.2023
Minor - Chemistry
Hunter College
Manhattan01.2023
High School Diploma -
William Cullen Bryant High School
Queens06.2015
Skills
- Microsoft Word, Excel, and PowerPoint
- Adaptable
- Organizational skills
- Safety Skills and Planning
- Detail-oriented
- Excellent communicator
- Motivational interviewing
- Case planning and management
- Case documentation
- Community resources
Hobbies and Interests
- I enjoy reading
- Cycling
- Swimming
- Running
- Creative writing
References
References furnished upon request
Timeline
CPS Investigator
Administration for Children's Services
05.2024 - Current
Case Planner
Vibrant Emotional Health
03.2023 - 05.2024
Personal Care Attendant
Chinese American Planning Council
01.2021 - 05.2024
Personal Assistant
Hamaspik Care
12.2018 - 12.2019
Community Habilitation Specialist
Cay Community Service
06.2016 - 11.2019
Kids Activity Specialist
Goodwill Industries Inc.
09.2015 - 06.2017
Counselor
HANAC
06.2015 - 08.2015
Bachelor of Arts - Psychology
Hunter College
Minor - Chemistry
Hunter College
High School Diploma -
William Cullen Bryant High School
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