Fatima Keller
Newark,DE
Summary
Compassionate healthcare provider with a strong background in patient advocacy and critical thinking. Proven ability to enhance client care through effective communication and training, ensuring compliance with HIPAA regulations and delivering dignified support.
Overview
8
8
years of professional experience
Work History
CNA
Bayada
Wilmington, Delaware
04.2023 - Current
- Delivered compassionate care to clients in homes, enhancing daily living activities and overall well-being.
- Monitored vital signs and promptly reported changes to nursing staff, facilitating timely interventions.
- Supported personal hygiene tasks, prioritizing comfort and dignity for each client.
- Educated clients and families on health management and safety practices at home.
- Trained new staff on proper caregiving techniques and company policies effectively.
Front End Customer Service Manager
walmart
Wilmington, DE
03.2018 - 04.2023
- Led front-end team to enhance customer satisfaction through improved service delivery.
- Swiftly resolved customer complaints, preserving store's reputation.
- Trained staff on policies and procedures, enhancing operational efficiency.
- Monitored satisfaction levels through surveys and feedback forms, identifying areas for improvement.
- Conducted performance evaluations to support staff development goals.
- Facilitated communication between management and associates, promoting effective teamwork.
- Collaborated with other departments to uphold product and service quality.
- Implemented cash handling best practices for accurate register operations.
Education
GED -
Groves Adult Education
Wilmington DE10-2025
Skills
- Customer support
- HIPAA compliance
- Active listening
- Critical thinking
- Multitasking and organization
- Time management
- Flexibility and adaptability
- Compassion and empathy
- Maintaining confidentiality
Timeline
CNA
Bayada
04.2023 - Current
Front End Customer Service Manager
walmart
03.2018 - 04.2023
GED -
Groves Adult Education